Refund Policy for hyperstrato.com

Introduction

At Learn.hyperstrato.com, we are committed to ensuring satisfaction with our wide range of IT training courses. Our Refund Policy outlines the circumstances under which we may offer a refund and the process for requesting a refund.

Eligibility for Refund

We offer a 5-day money-back guarantee for all our courses, subject to the following conditions:

Refund Request: Refund requests must be submitted within 30 days of the purchase date.

Course Progress: Refunds may not be granted if the course has been completed or a significant portion has been consumed (e.g., more than 50% of the course content).

Course Access: Access to the course will be revoked once a refund is processed.

Exceptions to the standard refund policy, such as extensions of the refund period, may be considered on a case-by-case basis for extenuating circumstances, such as technical difficulties or course discrepancies.

Process for Requesting a Refund

To request a refund, please follow the steps below:

Contact Support: Reach out to our support team via email at [support@hyperstrato.com] with your purchase details, including your order number and the email address used to make the purchase.

Reason for Refund: Include a brief explanation of the reason for requesting a refund to help us understand how we can improve our offerings.Review

Process: Our team will review your request based on the course progress and the reasons provided. This process typically takes up to 7 business days.

Refund Processing: If your refund request is approved, the refund will be processed back to the original method of payment within 7-10 business days.

Non-refundable Circumstances

Certain circumstances are beyond the scope of our refund policy:

Course Expiration: Courses that are not accessed or completed within the allocated access period are not eligible for refunds.

Subscription Services: For subscription-based access, refunds are not available once a new billing cycle has commenced.

Third-Party Costs: Any costs incurred from third-party services or products required for the course are not covered by Learn.hyperstrato.com.

Modifications to the Refund Policy

Learn.hyperstrato.com reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage users to frequently check this page for any changes.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at [support@hyperstrato.com]. Our team is here to assist you with any issues or inquiries you may have.